Westlake's John Lance Ford wins dealership award

John Lance Ford in Westlake is among an elite group of Ford and Lincoln dealerships to be recognized with the 2012 President’s Award by Ford Motor Company. The prestigious award honors dealerships that have excelled in automotive retailing in 2012, by providing exceptional customer service and satisfaction. Less than 10 percent of dealerships nationwide received the award.

“Earning this award is a reflection of our entire staff’s commitment to delivering the best customer experience possible,” said general manager Dean Szalai.

The President’s Award was established in 1998. Dealers become eligible through survey responses from customers related to their sales and service satisfaction.

This is John Lance Ford’s eighth year receiving the President’s Award from Ford Motor Company. They were one of the original dealerships opened by Henry Ford and will celebrate their 100-year anniversary in 2014.

“In order to achieve the President's Award, dealers must exceed customer expectations every day in every department. The pursuit of excellence is not for the faint of heart – it requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing,” said regional sales manager Elizabeth Dwyer.