Westlake resident earns hospice associations' top administrator award

Bob Phillips-Plona was integral in the development of the Ames Family Hospice House in Westlake.

Recently, Westlake resident Bob Phillips-Plona was nationally recognized by his peers by being named "Certified Hospice and Palliative Care Administrator of the Year." The award was presented at the annual assembly of the American Academy of Hospice and Palliative Medicine and the Hospice and Palliative Nurses Association.

Phillips-Plona, Director of Residential Services at Hospice of the Western Reserve, has dedicated his entire career to serving some of the most vulnerable residents in our community. Over the past 20 years, more than 30,000 terminally ill patients and their families have benefited from his operational and administrative management skills at Ames Family Hospice House in Westlake, David Simpson Hospice House in Cleveland, and the Hospice of Medina County Inpatient Care Center.

Phillips-Plona participated in the feasibility studies for the building of Ames Family Hospice House and played an integral role in its design and development, actively seeking out and incorporating input from patients, families, staff clinicians, decorators, vendors and national sources to make it a state-of-the-art facility.

“This honor is really a reflection of the people who have invested in me,” he said during his acceptance remarks. “In this award, I see those who have taught me, coached me and mentored me. I see the reflection of my colleagues, who daily attend to the complexities of care at the bedside. This award also reflects the invaluable lessons that my patients and families have taught me. Without those real-life lessons, I couldn’t do the work that I do today.” 

“Our ability to manage a multitude of complex conditions and treatments is due to Bob’s belief that we can do anything when we all work together as a team,” said Judy Bartel, Chief Clinical Officer. “His clinical judgment and systems thinking have led to Hospice of the Western Reserve being recognized nationally as a premier provider of inpatient hospice care. His focus is always on providing the best quality of care to our patients and their families.”

Since 2008, Phillips-Plona has also been a member of a volunteer medical team that provides healthcare to rural communities in Honduras. He leads a team of nursing and allied health professionals responsible for triaging patients prior to medical dental and eye exams and care.

Laurie Henrichsen

Laurie Henrichsen is Public/Media Relations Manager for Hospice of the Western Reserve.

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Volume 9, Issue 6, Posted 10:17 AM, 03.21.2017