Memory care community receives iPad for live visits

Arden Courts Memory Care Community received a specially prepared iPad to help families and patients communicate during the COVID-19 visitor restrictions. The iPad, which is equipped with cellular capabilities and infection control covers, can be used for residents that do not have their own smart phone.

“The iPad will give us one more tool to help our residents and their family members communicate during this challenging time,” said Jeff Harris, Chief Information Officer. “We have included training for our staff on how to use FaceTime and other video chat solutions so that we can communicate with families no matter what device they are using.” The staff is also given instructions for infection control protocols between each use.

Arden Courts is already using phone calls, personal cell phones, emails and letters to help families communicate. "Communication with the families is so critical during these uncertain times." says Regina Rock, Executive Director. "Residents and families have really enjoyed being able to visit with each other." 

To see some of the creative ways employees are helping patients communicate, check out our Facebook page, The iPads will be used for telehealth video conferencing as well, allowing physicians to have virtual appointments without the resident needing to leave the facility.

Virtual visits aren't the only changes with these times, Arden Courts has recently started offering virtual support groups and education opportunites. "Families need support and education now more than ever," states Business Development Specialist, Tricia Vidovic. "We don't want to think they are out there all by themselves, we are here for them."

Lisa Anthony

I am the Marketing Director of Arden Courts Memory Care Community in Westlake

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Volume 12, Issue 8, Posted 9:03 AM, 04.21.2020